Satisfaction guarantee

Try THE CLEAR for 30 days.

Not happy? You get your money back. Even if you have opened and used it.

  1. Try it at home

    You have 30 days from delivery. Use it as you normally would.

  2. Write to us

    Send your order number to hello@nofilterlab.com. You don’t have to explain why.

  3. Get your money back

    You don’t need to send anything back. We refund to the payment method you used.

See THE CLEAR

Terms

  • The guarantee covers one bottle of THE CLEAR (120 ml) per customer, bought directly from NOFILTER LAB’s webshop with delivery in Denmark.
  • It can be used once and applies to your first purchase of THE CLEAR.
  • You must contact us at hello@nofilterlab.com with your order number no later than 30 days after you received your order.
  • You are welcome to have opened and used the product, and you don’t need to send it back.
  • If you bought one bottle, we refund the amount you paid for the bottle.
  • If you bought THEDUO (2 × THE CLEAR + 2 × COTTON PADS), we refund the price of one bottle of THE CLEAR, equal to half the amount you paid for the two bottles. The second bottle and the COTTON PADS are not covered.
  • Shipping and other products, including COTTON PADS, are not covered by the guarantee.
  • We refund to the payment method you used for the purchase.
  • The guarantee applies to purchases made on or after 13 November 2026.

Misuse

We reserve the right to decline a request if there are signs the guarantee is being misused, for example repeated claims from the same person or household under different names or email addresses.

Your statutory rights

The satisfaction guarantee is a voluntary offer from NOFILTER LAB ApS. It applies in addition to your statutory rights and does not limit them. You still have a 14-day right of withdrawal under the Danish Consumer Contracts Act where it applies, and a 2-year right to complain under the Danish Sale of Goods Act if the product is faulty. These rights apply regardless of the guarantee, and using them costs you nothing.

The guarantee is given by

NOFILTER LAB ApS
CVR 46232283
Rådhusstræde 15
1466 Copenhagen K, Denmark
hello@nofilterlab.com