Refund policy

Right of withdrawal

As a consumer you have 14 days to withdraw from your purchase when you shop with us.

The period runs from the day:
- You receive the order.
- You take physical possession of the last item, where the agreement covers several different goods ordered together but delivered separately or in several deliveries.
- You take physical possession of the last batch or part, where the agreement covers goods consisting of several batches or parts.
- You take physical possession of the first item, where the agreement is for regular delivery of goods over a set period.
You must give us clear notice that you wish to use your right of withdrawal no later than 14 days after receiving the item. You then have a further 14 days to return it.

Notice can be sent to hello@nofilterlab.com. State clearly that you wish to use your right of withdrawal.

You pay the direct cost of returning the item. You cannot withdraw simply by refusing to accept delivery without also giving clear notice.

Just contact us at hello@nofilterlab.com and state clearly that you wish to withdraw from your purchase.

Goods excluded from the right of withdrawal

The right of withdrawal does not apply to sealed goods which, for reasons of health protection or hygiene, are not suitable for return once the seal has been broken after delivery.

This can apply to sealed skincare and hygiene products, where the product is no longer suitable for return for health or hygiene reasons once the seal is broken.

Returns

You must send your order back without undue delay and no later than 14 days after using your right of withdrawal. You pay the direct costs of returning it. You are responsible for packing the item properly, and you must enclose a copy of the order confirmation. You carry the risk for the item from delivery until we have received it back. We do not accept parcels sent cash on delivery.

Return goods to:

Nofilter Lab ApS

A.C Meyers Vænge 138

2450 Copenhagen

Denmark

The condition of the item when returned

You are only liable for any reduction in the value of the item caused by handling other than what is necessary to establish its nature, characteristics and how it works.

If the item has been handled more than necessary, the reduction in value can be deducted from the amount refunded.

For sealed goods which, for reasons of health protection or hygiene, are not suitable for return, the right of withdrawal does not apply once the seal has been broken after delivery.

Refunds

If you withdraw from your purchase you of course get back the amount you paid us. If the item has lost value through handling you are liable for, that reduction can be deducted from the refund. When you use your right of withdrawal, all payments received from you are refunded, including delivery costs (except any extra costs arising from your choice of a delivery method other than the cheapest standard delivery we offer), without undue delay and no later than 14 days from the date we received notice of your decision to withdraw. Refunds are made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. We can withhold the refund until we have received the item back, unless you have shown before then that you have returned it.

Right to complain about defects

You have a two-year right to complain under the Danish Sale of Goods Act. It covers defects that were present at delivery, or where the cause of the defect was present at the time of delivery.

Depending on the situation you may be entitled to repair, replacement, a proportionate reduction in the price, or cancellation of the purchase.

You must complain within a reasonable time of discovering the defect. If you complain within 2 months of discovering it, the complaint is always in time.

If the complaint is justified, Nofilter Lab ApS covers reasonable costs of returning the item.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To Nofilter Lab ApS, A. C. Meyers Vænge 138, 2450 Copenhagen SV, hello@nofilterlab.com:

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order number:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date: