Shipping policy
Where we deliver
We ship to Denmark and to the rest of the EU, except Cyprus and Malta. We do not ship to the Faroe Islands, Greenland or countries outside the EU. Every country we deliver to is in the EU, so there is no customs duty or import VAT.
Shipping rates
| Destination | Method | Rate |
|---|---|---|
| Denmark | Parcel shop | DKK 39 |
| Denmark | Home delivery | DKK 49 |
| Denmark | Parcel shop on orders over DKK 399 | Free |
| EU | Standard | DKK 149 |
Shipping is calculated automatically in the cart from your delivery address, and the final amount is always shown before you complete your purchase. All rates include VAT.
Processing and dispatch
We pack and dispatch orders on working days. Once your parcel is on its way you receive an email with a track and trace number so you can follow it.
Expected delivery time
Orders placed before 26 November 2026 ship from 26 November 2026. Expected delivery time counts from dispatch and is 1–3 business days in Denmark and 3–5 business days across the rest of the EU.
If we cannot dispatch your order by the stated date, we will email you with a new expected date. You can always cancel an order that has not yet been dispatched and get the full amount back.
Launch offer
Buy THE CLEAR by 14 December 2026 inclusive and you get free shipping. Buy THEDUO (2 × THE CLEAR) and you also get 2 × COTTON PADS at no extra cost. Once per order. If you withdraw from your purchase, you do not need to return the free COTTON PADS.
Delivery
We deliver to the address or pickup point you give when ordering, so please check it on your order confirmation straight away. If something is wrong, write to us as soon as possible at hello@nofilterlab.com and we will correct it if the parcel has not already been dispatched.
If a parcel is not collected in time and is returned to us, we may deduct the actual return costs from your refund.
Delays, lost and damaged parcels
If your parcel is delayed, damaged or has not arrived – including if tracking shows it as delivered – contact us at hello@nofilterlab.com with your order number and we will take it up with the carrier and find a solution.
Last updated 13 November 2026.